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Haskins Automotive
- Auto Repair
- Wellesley, MA
About this business
Location details
467 Washington St, Wellesley, MA, 02482, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Haskins Auto is a great place for quality auto services. I began to buy and have my cars serviced by them when I lived in Needham and even though I moved to Cape Cod 30 years ago I still purchase my vehicles from them. Whenever I have my cars tuned up or have a problem and can arrange to get the car to Wellesley I have it done there. Very dependable and the quality of work is great. My kids and some friends make the trip to buy cars from them. The one time I had an accident they did great body work in a timely manner.
We service both our cars at Haskins primarily out of convenience (close to home) and the friendly and polite staff. Everyone I've dealt with there (especially Eric up front) is exceedingly friendly and customer-oriented. Haven't done a lot of price shopping, but their estimates were below those given by our Saab and Acura dealers for both repair service and body work. I haven't had any problems and continue to take my cars there.
I took my 2017 Jeep in on 7/25 and was told I needed four new tires due to dry rot. I was also told in the technicians report that my tires were dated 2014 AND OLDER. I said that was impossible as I had just gotten four new tires about 8 months earlier. My Jeep in garaged at home and I have a one mile commute to work. I was told the previous garage had installed EXPIRED TIRES on my Jeep which explained why they were already dry rotted. I told them PLEASE DO NOT DISCARD THOSE OLD TIRES as I will need to return them to the gar... read more
After a 32% increase from the original estimate to the final bill, I expected a satisfactory result. But, upon inspecting my vehicle at pickup, not all of the scratches to the clear coat were removed from my 2026 SUV (less than 3,750 miles). The head repairman wrote, "We have completed our portion of this claim to the best of our abilities.... There is nothing further we can do to this vehicle...." When giving an explanation for the poor quality repair, Mr. Robert Haskins said his team's work was "commercially acceptable," e... read more
Haskins Automotive treated me with complete disrespect. I came in for an estimate but chose not to have my car repaired there. When I went to pick up my key, the employee handed it to me and said "bad!" in a mocking tone. I asked, "What?" but she ignored me and shut the door in my face. This was one of the worst customer service experiences I've ever had. It's clear they have no respect for customers who decide not to spend money at their shop. Absolutely unacceptable behavior.
Three problems with this place: 1. They are so focused on selling you a long list of costly optional maintenance items you could do, they lose focus on the issues you brought your car in for. I brought my car in for two critical items and they gave me a long list of suggested repairs that left off the urgent issue I brought the car in for! They bundle unnecessary add-ons to drive up costs. 2. There is a disconnect between the mechanics and the people who interact with the customer. Every minor question they have to go c... read more
I went in yesterday to ask about having my check engine light diagnosed. The young guy who greeted me had his mouth full of food and I could barely understand what he was saying. He was perfectly nice, but not great presentation. They wanted $190 (!!!) just to use the simple plug-in diagnostic tool that other places have done for me and not even charged me! I would always tip them but I was shocked this place really expected someone to fall for this BS! I know it's Wellesley, but this is super obnoxious and I would never rec... read more
Unfortunately did not have a great experience here... Popped my right two tires and said they would take care of it swiftly. 2 Days later they had not started on my car and told me they would have to do it after the weekend. Additionally, Over the days when I was calling to check in on it they keep telling me different stories depending who answered. It made me confused and uncomfortable not knowing I could trust their word. Today I towed my car out of their and took it my local shop ( JD Auto in Chestnut Hill) not only were... read more
Con artists and liars. On his way to work yesterday, my son arrived at his destination and realized that he had a flat tire. We took advantage of our roadside assistance through Liberty Mutual, and the tow truck driver recommended Haskins automotive. He must be getting kickbacks/incentives - so never, ever, ever let your roadside assistance recommend this place. Ask someone local where to take your car because this shop is NOT IT. They took full advantage of the fact that the car was towed there and that our hands were... read more
Frequently asked questions about Haskins Automotive
How is Haskins Automotive rated?
Haskins Automotive has a 4.6 star rating with 856 reviews.
When is Haskins Automotive open?
Haskins Automotive is open now. It will close at 5:00 p.m.