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467 Washington St, Wellesley, MA, 02482, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I stopped in to get an emissions check on 10/30 in the morning and the guy behind the counter ignored me at first then asked if I needed an inspection. I told him yes and he said I'd need to come back at 1. I asked him if there was a waiting list and he shook his head and told me to come back at 1. Rude and terrible customer service. Never going there again.
Beware of overcharging. Recently had some work done which cost around $1000 at Haskins. Found out later from a mechanic friend that it should have cost around $600-my bad for not shopping around, but I felt ripped off.
I got a flat tire and my AAA membership recommended them so i had my car towed there. Peter who works in that service shop told me that my tire could not be patched and not only did i need 2 tires but he told me that my car needed all 4 tires.. my car only had 12,000 miles on it and I've only had it for 6 months. They told me it was going to cost 1700. I had my car towed to direct tire in Watertown. They patched my tire !! Don't go here! They will rip you off
I am surprised to hear the good reviews. My car needed body work a couple years ago, and Haskin's was recommended by my insurance. Once my car was repaired, I was told that I couldn't drive the car off their property because I had NO brakes. I had working brakes prior to the accident, so I asked if this was due to the accident. They told me it had nothing to do with it, and they'd repair for over $1,000. I said I'd prefer to take the car to my own mechanic, but they refused to release it without my signing a waiver. They w... read more
I went to Haskins right before a cross country road trip and was told I needed to pay $1500 on repairs, including a $200 battery, $100 for cabin and engine air filters, $600 for new tires, and a whopping $700+ for a water pump and coolant fluid. They used tons of scare tactics, telling me that my car was going to break down on the side of the road, my engine was going to be ruined, etc. I left the shop and got second opinions from other car shops and all of them told me that I was being scammed. I got a battery for half as m... read more
This is the worst auto body repair service I have ever seen! It took more than 10 days to get a bumper replaced!
I recently needed some relatively minor auto body work. They kept the car two weeks and did not even start working on it during the first week. Many phone calls, none returned. Then, on the day the car was ready, they told me they found some repair issues that needed attention. If this had been mentioned a week earlier, it would have been much more helpful. To top it off, none of the repair issues they raised were actually necessary. Their hours are limited, their approach nonprofessional. I would not recommend them.
Business response:
Womat, thank you for your feedback regarding your experience at Haskins. We strive to provide exceptional and timely service to our customers, however we recognize your frustration and apologize for the delay of communication and repair. If the work was insurance related, it is possible that there were approvals that we were waiting on from your insurance company. We appreciate the information so that we can continue to improve our customer service process. We are unable to determine the exact service you refer to in your... read more
Service is fine but they consistently mislead you on how long the work will take. 1 hour 15 minutes = 3 hours. This has happened four times so far so seems to be a regular occurrence and I've lost trust in this respect.
Business response:
Katie, thank you for you feedback. Repairs can sometimes take longer/shorter then expected which can account for fluctuating wait times but nonetheless, we strive to provide exceptional service and communication to our customers and apologize for the wait. We appreciate the information regarding your experience, so that we can continue to improve our customer service process. If there is something that we can do to remedy the situation and win back your trust please let us know. Further apologies for not getting back to yo... read more
BUYER BEWARE...My BMW was attempted to be repaired here for some relatively light front-end damage from a fender bender. The team here blatantly lied about replacing parts..they in fact charged me for new parts and re-used existing and other used parts. This was validated from the written work order submitted to my insurance company for payment. DO NOt let there excellent interpersonal customer service fool you. They are proven thiefs.
Haskins Automotive has a 4.6 star rating with 856 reviews.
Haskins Automotive is open now. It will close at 5:00 p.m.