Purofirst Fire & Water Restoration

Eric Y. 

on Yelp

5 years ago

Horrible service. Internal communication does not exist here. They have about 4 departments and they do not follow up with you. They make excuses and blame it on the other department. Lack of remorse and unapologetically rude. They escalate the situation and then cut you off. Still haven't received my mold test paperwork. This company is being reported to the better business bureau. If you want to get a job done, do not go here! They will give you grief. You will wish you never hired them. Cheryl should be fired or "They'... read more

Walter F. 

on Yelp

5 years ago

Pass on these drama clowns. Half-asked and two days late. After a month in a hotel there was no paper work provided, no plans and nothing done. Spent two nights with friends because we were kicked out of hotel. Pffft... 

Jeffrey C. 

on Yelp

5 years ago

What can I say...nothing positive that's for sure. House flooded in October and was told by Purofirst that everything should be done and we would be back in way before Christmas. Well, delay after delay of workers being able to work didn't get us back until way after the new year. Purofirst will nickel and dime you for everything knowing insurance covers most of the cost, but when your final bill arrives, get ready to be in shock. They will find a bunch of things not covered and you will be responsible for. Plus, they b... read more

Mac M. 

on Yelp

6 years ago

Terrible! Contractor came first time and did a mediocre job, nothing flush and didn't bother to fully paint. The second guy comes, still can't get the door flush I compromise and tell them to put screws in it, well still isn't flush, the repaint missed areas from before. The worst part is the supervisor tells me construction isn't perfect so they can't get it flush. Well much of the construction I've seen if they want a door flush they can make it flush so a very poor excuse for mediocre work. I will never come back for busi... read more

Lynnster T. 

on Yelp

6 years ago

I was given a window 10-12. They didnt show up by 12:10 so I called and told them I was going to head out since they hadnt showed up. Her response, which by the way came off rude was "well, thats why you have a window!" Yea! I do have a window. Youre past the time now. People have jobs and places they have to be at. AND if you knew you were behind why didnt you call me in advance to let me know?!?! Deff wont be doing business with them 

Desertrose P. 

on Yelp

8 years ago

Seriously the worst! Rude rude rude!! Don't bother calling the receptionist was extremely rude. I am hurting because I am worried about our home and to have this rude lady on the phone. SMH Ashe should never be allowed near the phones she was horrible in customer care! 

Angel N Monica A. 

on Yelp

8 years ago

I just got off the phone with the receptionist to ask about a quote. She was so rude and should not be answering phones, especially for a business. I didn't get her name, but it's sad people act that way. 

Bambi S. 

on Yelp

9 years ago

Your review helps otheI began communicating with puro first after my husband told me that they were giving him a hard time about completing work at our property, when he tried to contact them, they would completely avoid his phone calls (unless calling to give them money). Their son refused several times to remove the flooring from my house unless paid to do so he told me the flooring was similar and that i could take a discount on the flooring. He never seen the flooring in my house a separate restoration company removed it... read more

Jon C. 

on Yelp

11 years ago

What can I say about this company, they started my master bath because of a small water leak from the shower 30 days ago (demo) then they come back today to finish the demo It's BEEN 30 DAYS ALREADY! So this is my frustration with this company something that should have taken 8 days max will probably go on for 45 days to finish, My bathroom it's a 6x6 area of demo, this is just a disappointment.