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Purofirst Fire & Water Restoration

4.6
  • Water Damage Specialist
  • Victorville, CA

About this business

Home ServicesWater Damage Specialist

Location details

12520 Business Center Dr, Victorville, CA, 92395, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.6250 reviews
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Wendy P.'s profile image
Wendy P. 
rating
7 years ago

Manual was awesome . Very professional . He made us feel as though he really cared about us , Unlike our insurance company . And our insurance adjuster . 

Raymond M.'s profile image
Raymond M. 
rating
9 years ago

We were impressed how fast the first crew arrived to remove the water and how quick and professional the workers performed the work. 

Israel O.'s profile image
Israel O. 
rating
9 years ago

Puro First was just excellent. We are very happy with the job they did. From the very beginning they addressed all of our concerns and issues. Jared was in charge of our reconstruction job and he was here regularly and makings sure every thing was done well. Cassandra did all our scheduling and she was great. The employees that were sent to us were very good, especially Matt, Rick and Tony. We hope we never have to go through this again but if we do, Puro First would the people we would want on the job. 

Sandy S.'s profile image
Sandy S. 
rating
9 years ago

The people were very friendly and professional. Matt and Manny were great onsite and the girls in the office were there helping every step of the way. They handled things very quickly. They were very helpful and worked with our schedule. I would highly recommend Purofirst. Can't thank them enough. 

Jose M.'s profile image
Jose M. 
rating
9 years ago

Last December I came home from spending Christmas with my parents to find my house flooded from the kitchen to the living room, and down our hallway. I threw down every towel and blanket I could find to soak up the water but there was obvious damage to all my furniture, flooring, and walls..I called my insurance and they asked them if I could use Purofirst since I had heard about them through a friend who's house flooded last summer. They agreed for them to do the emergency services, a crew was at my house in less than an ho... read more

Guy B.'s profile image
Guy B. 
rating
10 years ago

Tom and Bonnie at Purofirst are great. I appreciate the person touch to make sure I was satisfied with the work. I have a beautiful Deck now and they did it while I was on vacation. What more could you ask. Thank you. 

Andi E.'s profile image
Andi E. 
rating
11 years ago

Quick response and awesome work! They picked up the slack where the insurance company fell short. My grandma was very pleased with the outcome. 

Alan V.'s profile image
Alan V. 
rating
a year ago

Unprofessional and dishonest! beware of practices! greedy company, will hire people and not give raises or bonuses even tho they don't mention during hiring process that their office bonus balances are negative, so if you want a bonus you need to make it positive but its not mentioned during hiring they just promised you bonuses that never take place, raises that never happened. Van had a boost brake fail since I got hired and it took over 5 months to get it fixed, only reason it was fixed it was because we decided to take i... read more

Business response:

Thank you for taking the time to share your thoughts. While it’s always difficult to hear negative feedback, we value every perspective as it helps us grow as an organization. We strive to create a positive and supportive work environment for all employees, and we are sorry to hear that your experience with us did not meet your expectations. While we cannot address specific details regarding your employment in a public forum due to privacy and confidentiality, we are committed to treating all employees fairly and transparen... read more

Taylor S.'s profile image
Taylor S. 
rating
4 years ago

I have never experienced working with such an unprofessional and dishonest company in my life. They have zero accountability for their mistakes and will not make it right. It's sad because they have some good people within the company which is why Id even give them 1 star. Kem the project manager was incredible and so was Angel who worked for mitigation. Other than that do not get work done from them. I'm not a big Yelper or someone that blasts other companies but their lack of accountability and dishonesty has costed me th... read more

Frequently asked questions about Purofirst Fire & Water Restoration

How is Purofirst Fire & Water Restoration rated?

Purofirst Fire & Water Restoration has a 4.6 star rating with 250 reviews. 

When is Purofirst Fire & Water Restoration open?

Purofirst Fire & Water Restoration is open now. It will close tomorrow at 12:00 a.m.