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Atlantic Craftsman LLC - North Carolina

3.6
  • Roofing

About this business

ContractorsRoofing

Location details

WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
SatClosed
SunClosed
3.632 reviews
Select a rating
Jim A.'s profile image
Jim A. 
rating
8 years ago

Good work but....I wish those workers didn't leave me so many cigarette butts to clean up in my yard. Left me a nice collection of loose nails in the yard as well. Keep finding them with my lawn mower. Lovely. 

Business response:

Jim, we are happy to see you were ecstatic about the work and sincerely apologize for the issues when it came time to clean up. We have addressed your issues at our monthly meeting and have since made it a priority to contact all customers and make sure they are satisfied with any and all clean up on the job. Take care and thank you again for your business. 

Kevin W.'s profile image
Kevin W. 
rating
8 years ago

Excellent Roofing Contractor, best in the area! Quick, thorough, reasonable and honest! 

Business response:

Thank you so much Kevin for the five stars! 

Edward G.'s profile image
Edward G. 
rating
9 years ago

Awesome job! Left for work at 7am, came home at 5 to a brand new roof. Quick and easy! Estimate was spot on, no extra charges. Workers were friendly and the clean up is immaculate. Definitely hire these guys! 

Business response:

Thank you for the fantastic review! It's always nice to come home to a beautiful brand new roof isn't it? We thank you for your business. 

R P.'s profile image
R P. 
rating
10 years ago

I used them for my rental house in Greenbrier and they were very pleasant on the phone and they guy who came out to quote the roof was excellent. he helped me with a quick patch because it as about to pour then they gave me the quote and it was the most competitive plus was a very high quality shingle. someone in the office also send me a picture of what my house would look like with each shingle color so I could decide which one to use. I would defiantly recommend for anyone needing a new roof or siding! 

Business response:

Thank you for the wonderful review. 

Trey B.'s profile image
Trey B. 
rating
11 years ago

I had multiple estimates on our new roof, which was installed on May 9, 2014. Another company, beginning with "Rey" and ending with "olds Exteriors" wasted 3+ hours of my day off with my family (reviewing their ridiculous 5 inch binder of commendation letters and samples of business licenses) with their high pressure spiel about how awesome and qualified their company is and how no one else measures up, as they badmouthed several of their competitors. Oh wait, one of the salesman did take some bogus measurements from the ya... read more

Business response:

Thank you for the five stars! 

Karey's profile image
Karey 
rating
10 months ago

This experience turned into an absolute nightmare. They carelessly nailed through my air conditioning line REPEATEDLY (see photo). This mistake caused major damage and left me without AC -- not only an inconvenience but a massive, unexpected expense to repair. When the problem was diagnosed, I contacted Atlantic Craftsman to see if they would help cover a portion of the cost. I would not only need to repair the line they destroyed, but I would also need to have part of my roof taken off to access the pipe. They emailed m... read more

Business response:

Karey, thank you for your feedback. We’d like to clarify a few important points regarding your concerns. Per building code and industry best practices, nail protection plates are required and highly recommended when installing AC lines throughout the home, this applies to roof lines and the sides of your home. Additionally, it is strongly discouraged to run AC lines on/attached to the roof decking due to potential hazards as we cannot see this from the top of the roof. Nail pops are outlined in our contract under “Buyers Res... read more

Amanda M.'s profile image
Amanda M. 
rating
a year ago

Good things included positive reviews, good BBB ratings, local company and uses quality materials. Things I was not happy with: I asked the foreman at least 3 times to remove the hideous satellite dishes that were on our roof and there is still one up there. I even had a guy come by after the job was done to check it and I told him about the dish and he said he'd remove it but he never did. Also, one of the workers dropped a nail gun on my HEAD while I was entering my house. It hurt and I was annoyed. I know it was an accid... read more

Business response:

Amanda, thank you for sharing your feedback. We’re pleased to hear that you were happy with the quality of materials used and the positive aspects of our service, including our BBB ratings and local presence. However, we truly apologize for the issues you mentioned. Typically, our crews are very diligent about cleaning up after themselves, and we take safety very seriously. This is certainly not the experience we strive to provide, and we want to make sure that we address these concerns. If you would like to discuss this fur... read more

Eric H.'s profile image
Eric H. 
rating
a year ago

I have used Atlantic craftsman in the past and had great success with them. so far I have not had any problems with this roof repair and it looks great. I can't do a 5 star because communication with this contractor is extremely poor. I did absolutely all the contacting in this transaction with the exception of Mike who called me to set up a quote. I understand that contractors are busy, but a small amount of communication goes a long way. I waited for about a week after signing the contract and was never called. Af... read more

Business response:

Hi Eric, Thank you so much for your feedback and for continuing to trust Atlantic Craftsman with your roofing needs! We’re thrilled to hear the repair went well. We appreciate your patience and understand the importance of clear communication, so I apologize this did not live up to your expectations. We’re actively working to improve in this area to ensure a smoother experience. 

James S.'s profile image
James S. 
rating
2 years ago

Horrible communication and poor business practices by the office manager. She doesn't listen or is not engaged with assessments. Her justification why her team were late was "call outs" as if it were my problem and I'm interfering with her business. No, agreed time was set and she failed to contact me to let me know that her failed planning has affected the accepted business meeting. On top of that, she said that the crew didn't need access to the house to make agreed repairs. Last piece was not killing the mold that wa... read more

Business response:

We've reached out to the homeowner regarding your concerns at your rental property and have addressed everything with them. We apologize you had a bad experience. 

Frequently asked questions about Atlantic Craftsman LLC - North Carolina

How is Atlantic Craftsman LLC - North Carolina rated?

Atlantic Craftsman LLC - North Carolina has a 3.6 star rating with 32 reviews. 

When is Atlantic Craftsman LLC - North Carolina open?

Atlantic Craftsman LLC - North Carolina is open now. It will close tomorrow at 12:00 a.m.